AIQA: Artificial Intelligence for Quality Assurance

AI-Powered Quality Assurance for Contact Centers

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Problems We Solve

Make your contact center customer experience concerns a thing of the past.

Customer Experience CX Concerns

Improve your Contact Center's CX in record time.

Industry Compliance Concerns

HIPAA, PCI, Security Compliance?
No Problem.

Call Evaluations Take Too Long

There's just not enough time, but it needs to get done.

Meeting Size Minimums

We have the flexibility to work with smaller companies.

EFFECTIVE SOLUTIONS FOR BETTER RESULTS

Why Do Companies Love ARC?

Super Flexible Solutions

No minimum staff member or project size.
Flexibility for pop-up projects anytime.
Truly a la carte packages.

Instant Reporting

No waiting until the end of the month to see
your reports. First report within 48 hours.
Intuitive dashboard with ability to drill-down
into specific issues & timeframes.

Internal Coaching Options

Empower your call center reps to create
exceptional customer experiences every time.

HAPPIER AGENTS

More Engagement = Less Turnover

HAPPIER CUSTOMERS

Increased Customer Satisfaction = More Repeat Sales

ARC IS YOUR TRUSTED PARTNER IN CONTACT CENTER SOLUTIONS

Reasons For Switching to ARC for Contact Center QA

Quality Issues?

Most ARC customers cite poor quality from their previous provider as their reason for switching to ARC.

Unhappy with Monthly Reporting?

People shouldn't have to settle for reports that don't give them the data they need.

Human Verified AI

Artificial Intelligence is a great tool, but our customers prefer an actual human to verify accuracy.

Poor Customer Service?

Our customers love to receive exceptional customer service from people who actually like people.

successful ARC businesswoman
ARC Articial Intelligence Quality Assurance (AIQA) icons showing an idea, a target with an arrow hitting the bullseye, technology, and AI automation.

No Minimum Requirements. Woman-Owned Organization.

“So efficient and easy to work with. And coaching sessions made a huge difference in customer satisfaction and training.”

FINALLY, CONTACT CENTER QA SERVICES THAT ARE TRULY A LA CARTE

We don't restrict your freedom to create a service package that is custom tailored to your exact needs.
  • AIQA – “AI For The Little Guy”
  • Telephone Mystery Shopping
  • Remote Monitoring
  • Coaching Programs
  • Online Training Course
  • Editing Services
  • Call Coaching
  • Onsite & Virtual Training

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Women Powered

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Human Verified AI

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AI Logical Reasoning

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AI Pattern Matching

Explore our blog for insightful articles & ideas
about optimizing the Customer Experience

Ready to Drive CX Results To Record Highs?

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC