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Because Quality Service Matters.

Archive for the ‘Coaching’ Category

01
Apr

There’s no denying it: artificial intelligence (AI) is more prevalent than ever before, especially in the world of quality solutions. Speech analytics prove a powerful tool, tirelessly searching records, solving complicated problems, and computing with incredible speed. AI provides an organization with the ability to mine 100% of calls they receive, which can be extremely […]

09
Feb

The right coaching can yield happier employees and more loyal customers.   How important is good coaching to the success of your contact center? If you answered “extremely important,” you are correct. That’s probably why contact centers allocate so much time and money to coaching. Research by McKinsey suggests that the average 500-person contact center […]

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