As many businesses know, customer service is a vital part of organizational success. When customers are happy, businesses should be happy. In turn, measuring customer satisfaction has been a core focus for customer centric companies. What is Customer Satisfaction? Customer satisfaction is defined as a measurement to determine how happy customers are with your services. […]

The customer satisfaction score (CSAT) is widely utilized by companies to gauge customer experience metrics. Similar to customers writing a review and giving a star ranking, CSAT can ask customers to quantify how they feel after interacting with the company. CSAT scores can help organizations learn information such as: Individual touchpoints Sales interactions Product or […]