There’s no denying it: artificial intelligence (AI) is more prevalent than ever before, especially in the world of quality solutions. Speech analytics prove a powerful tool, tirelessly searching records, solving complicated problems, and computing with incredible speed. AI provides an organization with the ability to mine 100% of calls they receive, which can be extremely […]

  At the foundation of every successful business is their CX team. When they make contact with a customer, there’s a massive opportunity for your business to establish a life-long client. That moment happens when a representative goes above and beyond to make sure the interaction is a positive one. In the same way, if […]