Free OfferAre you ARC A+ Rated?

Improve Your Contact Center
Performance with a Free Call Evaluation

Are you losing customers due to a poor customer experience? Simply upload a call recording and we'll help you find out if ARC can help you grow your business and improve customer service by 10–40%.
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Get Your Free Call Evaluation

Is Your Customer Experience ARC A+ Rated?

Attaining an ARC A+ rating on your Customer Experience (CX) reflects your commitment to delivering
exceptional service, personalized interactions, resolving issues swiftly, and consistently delivering on promises.
what are customer experience strategies

Here are some of the problems
an ARC A+ rating can help you solve

  • Poor or declining customer satisfaction rates.
  • High employee turnover rates.
  • Your business has plateaued
  • Low retention and loyalty among customers and/or employees.
  • Non-compliance issues and inconsistent quality control.

Everything You'll Receive:

As a special 'Thank You' for trying out our service, you'll also be receiving a few bonus gifts.

Your Free Call Evaluation & Report

Your Free Call Evaluation includes an Evaluation Report, valued at $320, but is yours free of charge! Once you upload your Call Audio Recording, we will audit the call based on our industry experience.

We’ll then create a report for you filled with recommendations for updates and improvements based on the call itself.

A CX Expert will give you custom suggestions on what should be included. We will have your results in just three business days.

Your ARC Customer Experience (CX) Rating

Your bonus package will include your current ARC Rating. Will it be an A+? We certainly hope so. But even if you receive a B or C-, we will include guidelines to show you exactly how to get your CX game up to A+ status.

Bonus: Refinement of your Existing Evaluation Report

If you already have an Evaluation Report, we will refine it for you as a bonus for trying out our services. We will ask you to provide us with a copy of your current call evaluation, and we will provide you with a bonus analysis of your call evaluation, along with recommendations.

Bonus: Free Ebook!

You’ll also receive a free copy of our eBook: 4 Ways to Transform & Optimize Your Contact Center, which you can download immediately after filling out the form.
eBook: 4 Ways to Transform & Optimize Your Contact Center

Here’s what you’ll learn:

  • How Speech Analytics are changing CX
  • How to gain valuable insights that put you years ahead of your competitors
  • The keys to creating a thriving culture

Frequently Asked Questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

How do I improve customer experience?

Customer Experience Management

A customer’s experience is the pinnacle of good business practices. Ensuring each individual’s needs are met is the foundation of success. But it isn’t as easy as it seems. This is where we come in:

  • Customer Satisfaction Surveys
  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Powerful Reporting Platform
  • Coaching and Training

How is contact center performance measured?

The best way to measure contact center performance is a blend of tracking relevant performance metrics and reporting them on Performance Scorecards combined with Customer Satisfaction Surveys to gather additional customer intelligence.

 

The metrics you track in your quality monitoring program should be strategically chosen as pertinent to ensuring a reliable and positive customer experience throughout the entire customer journey – thereby increasing customer loyalty and retention.

When you engage with ARC, we work with you to identify your goals and criteria for successful calls. We then develop a scorecard that breaks down the components of a successful call, such as:

  • Call greeting requirements
  • Expectations and goals of the call process
  • Successful call closing requirements
  • Essential communication skills

As we monitor your calls, we score your agents according to the criteria and standards we establish with you during the implementation phase. ARC’s Reporting Dashboards will objectively illustrate the quality of the interactions your customers have with your agents, giving you insights into the quality of service, sales effectiveness, and ultimately your overall customer experience.

How do I improve customer retention?

Customer Retention

Acquiring customers is only half the battle. The real value is realized only by retaining those customers and keeping them happy. We can help with:

  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Competitor Analysis
  • Customer Satisfaction Surveys
  • Powerful Reporting Platform
  • Coaching and Training

How do I reduce contact center agent turnover?

Employee Retention & Development

Retaining talent within a contact center can be a massive boon to the quality and consistency of your customer service. A good agent’s ability to maximize their emotional intelligence opens the door to the opportunity to strengthen your relationship with your customers. That’s why we offer:

  • Employee Engagement Surveys
  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Competitor Analysis
  • Powerful Reporting Platform
  • Coaching and Training

How do I ensure agent reliability & compliance?

Compliance & Reliability

Contact center agents are the frontline representatives of your business. They handle customers’ problems firsthand and set the tone for your entire brand. Because of this, it’s important that you’re absolutely sure every agent is performing up to standard consistently. That’s why we offer:

  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Competitor Analysis
  • Customer Satisfaction Surveys
  • Employee Engagement Surveys
  • Powerful Reporting Platform
  • Coaching and Training

How do I ensure contact center quality?

Quality Monitoring

Providing every customer the same high-quality service experience is a top priority for any organization, but especially in industries where doing business means getting it right, every time. We can help!

  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Powerful Reporting Platform
  • Coaching and Training

How do I drive sales effectiveness & revenue?

Sales Effectiveness Training

Contact centers are one of the most effective ways to drive sales and increase revenue. It’s been proven time and again that high quality service translates into new and returning customers. So, we help you with:

  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Competitor Analysis
  • Customer Satisfaction Surveys
  • Language Capabilities
  • Powerful Reporting Platform
  • Coaching and Training

How do I leverage omnichannel marketing?

Omnichannel Marketing Optimization

Having more than one way to contact your business is a good way to ensure your customers feel heard and enables them to escalate their problems based on their preferred communication channels. That’s why we offer:

  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Competitor Analysis
  • Customer Satisfaction Surveys
  • Powerful Reporting Platform
  • Coaching and Training
  • Language Capabilities

How do I gather customer insights?

Customer Intelligence

Customer Intelligence

Every business wants to get ahead of the curve when it comes to fulfilling their customer’s needs. But, sometimes it can be difficult to identify exactly what customers need. We’d love to help you!

  • Remote Call, Chat, and Email Performance Evaluation
  • Telephone/Email/Chat Mystery Shopping
  • Speech Analytics
  • Competitor Analysis
  • Customer Satisfaction Surveys
  • Powerful Reporting Platform
  • Coaching and Training
  • Language Capabilities

What is the best KPI for a contact center?

The most important KPI for any call center is the one that gives the most relevant and actionable insights to keep it operating at peak performance levels. In many cases, this is the CSAT — Customer Satisfaction — score or rating.

To determine the best KPI for your particular call center, it’s often helpful to talk to a third-party quality monitoring expert. To get in touch with us and personally discuss solutions that may be right for you, fill out the form on the top of this page.

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

Customer Experience Research

Telephone
Mystery
Shopping

Omni-Channel Quality
Monitoring

In-Depth Competitive Benchmarking

Human Verified AI Quality Assurance

Contact Center Analytics Tools

Third-Party Contact Center Monitoring

Call
Coaching

Onsite & Virtual Training

Sales Effectiveness Training

DISC Assessments & Training

Quality Manager Leadership Training

Train-the-Trainer
Programs

Corporate Culture Development

Phone, Email, and Chat Etiquette

Employee Retention

Competitor Analysis

Reports & Dashboards

Customer & Employee Satisfaction Surveys

Remote Call, Chat, and Email Analysis & Reporting

Call Center Performance Evaluations

DO YOU HAVE MORE QUESTIONS ABOUT ARC?

Want to discuss your specific challenges?
Schedule a 15 or 30 minute meeting with our CEO

Book A Phone Call