Telephone Mystery Shopping for Contact Centers

ARC is the original Telephone Mystery Shopping company
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Problems We Solve

Make your contact center customer experience concerns a thing of the past.

Poor Customer Satisfaction Rates

High Employee Turnover Rates

Low Retention And Loyalty

Non-compliance Issues

EFFECTIVE SOLUTIONS FOR BETTER RESULTS

Why Do Companies Love ARC?

Realistic Shoppers

Our mystery shoppers sound like your actual customers so you can get an accurate reporting of issues that need to be corrected.

Super Flexible Solutions

No minimum staff member or project size.
Flexibility for pop-up projects anytime.
Truly a la carte packages.

Custom Tailored Just For Your

ARC will identify any number of key customer service areas, including call etiquette, problem-solving, and listening skills. For emails, text, and live chats, we’ll evaluate response times, grammar, punctuation, accuracy, and thoroughness to ensure your customers are treated the way you’d want them to be.

HAPPIER AGENTS

More Engagement = Less Turnover

HAPPIER CUSTOMERS

Increased Customer Satisfaction = More Repeat Sales

ARC IS YOUR TRUSTED PARTNER IN CONTACT CENTER SOLUTIONS

Reasons For Switching to ARC for Contact Center QA

Quality Issues?

Most ARC customers cite poor quality from their previous provider as their reason for switching to ARC.

Unhappy with Monthly Reporting?

People shouldn't have to settle for reports that don't give them the data they need.

Human Verified AI

Artificial Intelligence is a great tool, but our customers prefer an actual human to verify accuracy.

Poor Customer Service?

Our customers love to receive exceptional customer service from people who actually like people.

successful ARC businesswoman
ARC Articial Intelligence Quality Assurance (AIQA) icons showing an idea, a target with an arrow hitting the bullseye, technology, and AI automation.

No Minimum Requirements. Woman-Owned Organization.

“So efficient and easy to work with. And coaching sessions made a huge difference in customer satisfaction and training.”

FINALLY, CONTACT CENTER QA SERVICES THAT ARE TRULY A LA CARTE

We don't restrict your freedom to create a service package that is custom tailored to your exact needs.
  • AIQA – “AI For The Little Guy”
  • Telephone Mystery Shopping
  • Remote Monitoring / Call Evaluations
  • Coaching Programs
  • Online Training Course
  • Editing Services
  • Call Coaching
  • Onsite & Virtual Training

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Women Powered

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Customer Experience

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Callers That Seem Real

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Affordable Quality

Ready to Drive CX Results To Record Highs?

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC