Leading with Empathy. Delivering with Clarity.
Cheryl Thibault is a trailblazer in the world of contact center quality and customer experience, and she did not get here by following the usual playbook. As the founder and CEO of ARC, Cheryl brings more than two decades of leadership and transformation experience to the table, helping CX leaders rise above complexity with confidence and care.
Cheryl’s approach is different. She listens deeply, leads collaboratively, and offers guidance rooted in both data and heart. She has supported hundreds of leaders, especially women navigating high stakes and high responsibility roles, by helping them cut through the noise and make smart, strategic moves that elevate their people and their performance.
How It Works
Taking the first step is easy:
1. Schedule Your Session
Click below to book a time that works for you.
2. Bring Your Challenges to the Table
Come ready to discuss your biggest obstacles in CX, team management, or quality assurance. Cheryl will tailor the conversation to your needs.
3. Gain Actionable Insights
Leave the session with a clear, practical plan to implement immediately.
Talk To Cheryl - Book Now
What Happens When Women Lead with Insight
A conversation with Cheryl is not just about solutions. It is about clarity, direction, and powerfully aligned action.
In just 30 minutes, Cheryl can help you:
• Uncover what is holding your team back from delivering exceptional CX.
• Pinpoint how AI and coaching can work together without overwhelming your staff.
• Recommend a tailored solution you can actually implement.
• Help you build internal trust and alignment across leadership and frontline teams.
• Support your goals with empathy, precision, and proven strategies.
Cheryl understands that most leaders are expected to do more with less. She helps you get it done without losing sight of your people or your purpose.
Why Cheryl
Cheryl is the kind of advisor you wish you had in your corner years ago. She leads from lived experience and with a fierce belief that people first leadership drives performance.
• Named one of the most noteworthy female founders in the CX industry.
• Trusted by CEOs, operations leaders, and contact center executives across the United States.
• Known for helping clients achieve up to 31.6 percent revenue growth in under a year.
Whether you are scaling your team, navigating change, or simply ready to elevate your QA strategy, Cheryl brings the strategy, experience, and warmth to help you lead with impact.
What You Will Walk Away With
No jargon. No pressure. Just a clear and smart path forward.
You will walk away from this call with:
• Insight into what is working and what is not.
• A coaching and AI powered strategy built around your real world challenges.
• A stronger sense of control and connection to your goals.
Trusted by Leaders in Every Industry
Cheryl has become the go-to consultant for leaders in finance, healthcare, telecommunications, and more. Her reputation for delivering measurable results and compassionate leadership guidance sets her apart as a trusted partner.
Ready to Connect?
If you are someone leading in CX, operations, or customer care and you are looking for real solutions, not vendor fluff, Cheryl is your person.
Book a one on one conversation today and let’s talk about how ARC can support your team, your mission, and your leadership.
Frequently Asked Questions
Who is this consultation for?
This session is perfect for all types of leaders, but especially perfect for women in CX and operational leadership roles who are seeking actionable guidance to improve customer satisfaction, team performance, and organizational effectiveness.
Is it really free?
Yes, this 30-minute consultation is free and designed to provide genuine value while helping you understand Cheryl’s approach to leadership transformation.
What should I prepare?
Come ready to discuss your current CX, team, or leadership challenges. Cheryl will guide you toward solutions tailored to your situation.
Empower Your Leadership Journey Today
Clarity. Confidence. Results. It all starts with one conversation.
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder
Director, Client Access - AllHealth Network
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
Ted Ekkars
Polaris
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.
Tom Southerland
Neff Rental
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help.