Sales Effectiveness & Revenue

ARC Customer Experience > Sales Effectiveness & Revenue

Contact centers are one of the most effective ways to drive sales and increase revenue. It’s been proven time and again that high quality service translates into new and returning customers.

The Challenge

A major retailer is looking for a way to grow their customer base organically, retain loyal clients, and encourage patrons to spend more online and at their store. They need to train their agents on how to identify customer needs in every interaction and convert each touch point with a customer into an upsell opportunity subtly and smoothly.

How we solve the problem

By combining Speech Analytics with ARC’s Quality Monitoring program, the retailer is able to identify customer needs and trends, gain real-time contact metrics, and coach their agents to increase upselling opportunities. The result is direct improvement on agent performance, compliance, productivity, and call-handling strategies that yield incremental revenue for the retailer.

What Our Clients Are Saying About Us

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help. We have never had one issue with ARC’s services or support. They really know their product line. It is refreshing to deal with such an honest and flexible company. I highly recommend them to any call center looking to improve their overall operations and customer service levels.
Jeff Wu Houston Methodist Hospital
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder Client Access – AllHealth Network
I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place. Cheryl and her Team have excellent follow-through on requests, changes or details you may want to discuss with your project. We utilize her Team for our secret shops on our sales agents. It does not matter where we are located in the United States, her Team is able to monitor our calls during the time zone we need, 24/7.
Tracey Nesselrote Cruise America
So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption!
Coleen A. Ellis The Pet Loss Center
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatim with my leadership because they all make sense.
Ted Ekkars Polaris

Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
How to Effectively Evaluate Your Competition
Customer Experience
Employee Engagement
Mystery Shopping
Quality Monitoring
How to Effectively Evaluate Your Competition

September 21, 2023

arcqs

Staying ahead of the curve is essential for business success, and knowing how to effectively evaluate your competition gives you [...]

How to Improve Employee Engagement
Customer Experience
Employee Engagement
Quality Monitoring
How to Improve Employee Engagement

September 14, 2023

arcqs

Motivated and engaged agents are essential to delivering exceptional customer service and experiences, so knowing how to improve employee engagement [...]

what is call monitoring
Call Center
Mystery Shopping
Omnichannel Contact Center
What is Call Monitoring?

August 28, 2023

arcqs

Since effective communication plays a pivotal role in maintaining customer satisfaction and achieving organizational success, have you considered what call [...]

How is AI Impacting the Customer Service Industry
Call Center
Customer Experience
How is AI Impacting the Customer Service Industry?

August 15, 2023

arcqs

Artificial Intelligence is getting a lot of attention, but just how is AI impacting the customer service industry? How can [...]

Want to see how we can help your
company with sales effectiveness and revenue?

Book a Meeting

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC