So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption! While my team and I had our expectations on what the first line of interaction was to look like with the phone call, we didn’t accurately know how many times this part of our business was banging on all cylinders. With Cheryl and her team, we found out! And, it was priceless information to do immediate course corrections and make sure every phone call was handled in the same way, according to the expectations and deliverables! The ROI is inevitable when you KNOW the answers!