I have been working with Cheryl and the ARC Consulting Team since 2013. I was searching for a new telephone mystery shopping partner and found exactly what I was looking for on my first call with Cheryl. They worked closely with me in establishing professional telephone protocols that support the goals of my clients. The recorded calls and the variety of reports provide an excellent opportunity to set specific customer service expectations and to coach employees to the organization’s standards. The structure of ARC’s call performance program helps also to identify phone champions that can be rewarded for going above and beyond. I highly recommend Cheryl and the entire ARC Team. They are the experts in the mystery shopping market. It is a pleasure to work with them. They are responsive and genuinely interested in helping their clients succeed.