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Because Quality Service Matters.

I’ve been working with Cheryl and her Team at ARC Quality Solutions since 2017.  If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place.  Cheryl and her Team have excellent follow-through on requests, changes or details you may want to discuss with your project.  We utilize her Team for our secret shops on our sales agents.  It does not matter where we are located in the United States, her Team is able to monitor our calls during the time zone we need, 24/7.    We’ve used several companies in the past for secret shopper calls and our agents were able to determine when they had a shopper on the phone.  This is not the case with Cheryl’s team.  They thoroughly calibrate with us to determine our customer call flow and their secret shops are outstanding.  The client dashboard for reviewing our call monitors and reporting on our stats is very user friendly, as well as, offers fantastic reporting options.  I highly recommend Cheryl and her Team and I hope to continue to be a long time client of such a great company!

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