ARC’s Call Coaching programs include one-on-one coaching sessions; educating, training, and strategizing with your team to improve their customer service. ARC’s tailored systems identify areas of improvement so your agents deliver the best customer experience possible.
Utilizing 30- to 50-minute phone, Microsoft Teams, or Zoom sessions, ARC coaches adapt their approach to meet the needs of each individual specifically to improve call performance. Our coaches will identify each representative’s strengths and focus areas for improvement leveraging the insights from actual calls. Each coach is committed to helping your agents attain successful customer experiences in every interaction.
Empowering your customer experience team is the first step to ensuring your customers are fully taken care of.
- Improved Employee Retention. Investing in your team makes them feel valued. Creating a culture of empowerment growth engages team members with purpose, which yields employee loyalty.
- Smoother Processes. Through collaboration, your team becomes stakeholders in transformation and continuous improvement. When your agents own the changes, they will own the outcomes.
- Better Performance. First contact resolution is always the goal. When your agents are properly coached, they’ll be properly equipped to handle the any customer problems with confidence and competence.