ARC has a proven track record of supporting robust, emotionally intelligent, and technically proficient sales teams in the equipment rental industry. We understand the key points of the sales process, booking convenience, and access to accurate, relevant information.
Equipping your centralized contact center or local branch rental centers with Quality Monitoring and a one-on-one Coaching program, catered to each individual’s needs, will elevate each interaction and set the standard for delivering excellence and driving rental sales effectiveness.
These Brands Trust ARC To Deliver Excellence and Innovation
How We Can Help
We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
Humans Wanted: 6 Things AI Can't Replace When it Comes to Customer Experience
While AI brings many benefits to the table, it remains an undeniable fact that humans are wanted…
10 Essential Pillars of Great Customer Service
A major component of your customer experience (CX) process is customer service, and that’s why…
Can AI Provide Better Customer Service Than Humans?
As interactive Artificial Intelligence (AI) technology evolves, it’s critical to consider…
What Does “The Customer is Always Right” Really Mean?
In the world of contact centers and customer service, the phrase “the customer is always right” is…
Want to see how we can
help your rental company?
Book a Meeting
Book an appointment now to discuss your goals and needs.
Cheryl Thibault,
Founder of ARC