We Serve the Rental Equipment Industry
The equipment rental industry is one that is built on providing quality service. That quality service is what retains customers and brings in new ones. Customers expect a smooth, easy interaction, and it falls on the business’s contact center — or local branch locations — to execute a predictable, consistent, and excellent customer experience.
ARC has a proven track record of supporting robust, emotionally intelligent, and technically proficient sales teams in the equipment rental industry. We understand the key points of the sales process, booking convenience, and access to accurate, relevant information.
Equipping your centralized contact center or local branch rental centers with Quality Monitoring and a one-on-one Coaching program, catered to each individual’s needs, will elevate each interaction and set the standard for delivering excellence and driving rental sales effectiveness.
These Brands Trust ARC To Deliver Excellence and Innovation
These Brands Trust ARC To Deliver Excellence and Innovation
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
November 14, 2024
As your business grows, maintaining consistent quality across all customer interactions can become increasingly difficult, and this makes it all […]
October 17, 2024
Quality Assurance (QA) is an essential part of running a successful call center, but how do you answer the very [...]
October 10, 2024
Companies across many industries are adopting AI technology in their customer experience (CX) efforts, and they’re seeing higher CSAT scores […]
October 3, 2024
True or false – can call coaching actually improve your bottom line? True. Of course, it’s wise to look at […]
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Cheryl Thibault,
Founder of ARC