Take a Closer Look at Your Competition
Keeping a pulse on your competitors is an essential practice of any successful business. In today’s increasingly competitive consumer arena, reliable competitive data is essential in order to excel in your marketplace. For both you and your competition, customer contact center agents are your business frontline relationships—the face your business presents to your existing and potential customers.
ARC Helps You Stay Ahead of Your Competition
ARC’s Competitor Benchmarking Programs are specifically designed to compare your company with your competition objectively.
We’ll work with you to identify key competitors and define common elements of customer service and quality, break down areas you’d like to compare, and contact both you and your competition on a regularly scheduled basis–much like our Telephone Mystery Shopping Program. Each contact is rated on a common scoring format, one that will impartially measure the service provided by both you and your competitors.
Every in-depth analysis includes a summary and assessment form that evaluates each individual interaction. A well-planned analysis of other players in your field has the power to set your business ahead of your closest competitors and make your contact center team the best in your industry. See how you stack up against your competition.
Competitor Analysis Gives You an Advantage
Competitor Analysis provides insights to help better understand your market, identify opportunities, and improve your contact center’s efficiency, quality, and overall experience.
Keeping track of competitors has long been established as a best practice for business success, from the enterprise level to small businesses. Coupled with today’s increasingly competitive consumer arena, obtaining and analyzing reliable data on your competition remains essential for a strong competitive advantage.
Customer contact center agents are the face of your relationships with your target audience – both existing and potential customers. Regular Competitor Analysis of both your own and your competitor’s strengths and weaknesses allows you to make informed, strategic decisions to put your best face forward, setting your contact center apart from the rest and retaining or growing your market share.
ARC Helps You Stay Ahead of Your Competition
ARC’s Competitor Analysis Programs are not generic templates. We immerse ourselves in your company culture and processes before thoughtfully crafting an in-depth program that delivers actionable insights; enabling you to make objective comparisons between your organization and the competition. The metrics you receive allow you to benchmark your performance and direct your business strategy. By leveraging this valuable data, you can proactively maintain a competitive edge within your target market.
How We’ll Help
- Identify your key competitors – both direct competitors and indirect competitors, depending on your specific competitive landscape and demographics.
- Define common elements of customer service and quality.
- Break down target areas you’d like to review.
- Develop a customized program where we’ll contact both you and your competition on a regularly scheduled basis.
The Competitor Analysis you receive from ARC uses a common scoring format to impartially measure the service provided by both you and your competitors. You’ll receive a detailed summary and assessment form that evaluates each individual interaction.
Ongoing market research, including a well-planned competitive analysis of other players in your field, can set your business ahead and make your contact center team the best in your industry.
eBook: 4 Ways to Transform &
Optimize Your Contact Center
Here’s what you’ll learn:
- How Speech Analytics are changing CX.
- How to gain valuable insights that put you years ahead of your competitors.
- The keys to creating a thriving culture.
- How to improve customer experience and reduce lost revenue with omnichannel strategies.
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder
Director, Client Access - AllHealth Network
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
Ted Ekkars
Polaris
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.
Tom Southerland
Neff Rental
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help.