Manufacturers rely on customer feedback to identify issues in new products, identify opportunities for new features and functions, guide product marketing campaigns, gauge customer satisfaction with products, and to get ahead of consumer preferences.
ARC’s Customer Feedback Surveys employ mailed and emailed questionnaires, providing valuable, measurable data your team can apply to your operations. A Customer Satisfaction Survey administered in tandem with a Call Monitoring program or a Telephone Mystery Shopping program can yield essential data you can use to leverage your strengths and set you apart from your competitors.
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and Call Center Coaching for clients worldwide.
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Cheryl Thibault,
Founder of ARC