Manufacturers rely on customer feedback to identify issues in new products, identify opportunities for new features and functions, guide product marketing campaigns, gauge customer satisfaction with products, and to get ahead of consumer preferences.
ARC’s Customer Feedback Surveys employ mailed and emailed questionnaires, providing valuable, measurable data your team can apply to your operations. A Customer Satisfaction Survey administered in tandem with a Call Monitoring program or a Telephone Mystery Shopping program can yield essential data you can use to leverage your strengths and set you apart from your competitors.
These Brands Trust ARC To Deliver Excellence and Innovation
How We Can Help
We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
What Does “The Customer is Always Right” Really Mean?
In the world of contact centers and customer service, the phrase “the customer is always right” is…
Humans Wanted: 6 Things AI Can't Replace When it Comes to Customer Experience
While AI brings many benefits to the table, it remains an undeniable fact that humans are wanted…
Can AI Provide Better Customer Service Than Humans?
As interactive Artificial Intelligence (AI) technology evolves, it’s critical to consider…
10 Essential Pillars of Great Customer Service
A major component of your customer experience (CX) process is customer service, and that’s why…
Want to see how we can
help your company?
Book a Meeting
Let's talk about your company's goals and needs!
Cheryl Thibault,
Founder of ARC