We Serve the Technology & Electronics Industry
Technology evolves, and it evolves fast. The tech industry continues to grow, driven by consumers’ love of technology designed to make every aspect of their lives easier and more enjoyable. The process of purchasing and using new phones, tablets, laptops, and other electronics however, can be frustrating, often leading a customer to your contact center or local retail store for assistance.
Manufacturers rely on customer feedback to identify issues in new products, identify opportunities for new features and functions, guide product marketing campaigns, gauge customer satisfaction with products, and to get ahead of consumer preferences.
ARC’s Customer Feedback Surveys employ mailed and emailed questionnaires, providing valuable, measurable data your team can apply to your operations. A Customer Satisfaction Survey administered in tandem with a Call Monitoring program or a Telephone Mystery Shopping program can yield essential data you can use to leverage your strengths and set you apart from your competitors.
These Brands Trust ARC To Deliver Excellence and Innovation
These Brands Trust ARC To Deliver Excellence and Innovation
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
November 14, 2024
As your business grows, maintaining consistent quality across all customer interactions can become increasingly difficult, and this makes it all […]
October 17, 2024
Quality Assurance (QA) is an essential part of running a successful call center, but how do you answer the very [...]
October 10, 2024
Companies across many industries are adopting AI technology in their customer experience (CX) efforts, and they’re seeing higher CSAT scores […]
October 3, 2024
True or false – can call coaching actually improve your bottom line? True. Of course, it’s wise to look at […]