Ensuring the well-being of both customers and employees, while also fostering business growth and health, is an endeavor that we are eager to assist our client partners with.
Typical Cost Range
With unlimited size and service combinations, our Proven Process keeps your ROI in mind to support a seamless calibration of any project, large or small, to facilitate an expedient start time to initial results.
ARC is unique in the QA industry in that we have no minimum project or employee count requirements. With all services available a la carte to guarantee a personalized approach for your organization, objectives, and overall bottom line – pilots and projects start at $500 a month for organizations with less than 5 employees and can range to $100,000+ a month for those with employees upwards of 1,000+.
Follow these links to request a platform demonstration, or schedule an introductory chat with our CEO, Cheryl Thibault, for more insight and answers to any additional questions.
How strong is our belief?
Not only do we offer a 100% money-back satisfaction guarantee on our work, we are so passionate about our commitment to helping companies attain quality improvement that is both people-focused and data-driven, that we actively choose not to engage with organizations that do not share this mission.
Optimizing customer experience is not only about collecting data. It’s about what organizations do using that data to empower their teams to own accountability for delivering exceptional customer experiences.
If you share in our passion for optimizing customer experiences, we will work with you and your customer experience management team to design a quality program catered to your specific needs. We’re driven to help you set your organization apart from your competitors by providing exceptional customer experience in every interaction.
Follow these links to request a platform demonstration, or schedule an introductory chat with our CEO, Cheryl Thibault, for more insight and answers to any additional questions.
Not Sure?
Rather than upfront, long-term commitments, ARC offers Pilot Programs for 30, 60 and 90 days.
Click here to schedule an introductory chat with our CEO, Cheryl Thibault, to get answers to all your initial questions.
The Bottom Line
10 Key Ways a QA Program Improves Profitability and Your Bottom Line

1. Reduces Costs of Rework and Waste
Preventing defects early in the production process minimizes the need for costly rework, scrap, and wasted materials.

2. Enhances Customer Satisfaction
Delivering high-quality products consistently leads to higher customer satisfaction, which in turn increases customer loyalty and repeat business.

3. Decreases Product Returns and Warranty Claims
A robust QA program ensures products meet quality standards, reducing the number of returns and warranty claims, which can be expensive to handle.

4. Increases Operational Efficiency
Streamlined processes and reduced variability lead to more efficient operations, which lowers production costs and increases throughput.

5. Boosts Market Reputation and Brand Loyalty
Consistently delivering quality enhances the company’s reputation, which can lead to increased market share and the ability to command higher prices.

6. Facilitates Compliance and Reduces Legal Risks
Adhering to industry standards and regulations through a strong QA program reduces the risk of fines, penalties, and legal costs associated with non-compliance.

7. Supports Innovation and Continuous Improvement
A good QA program encourages continuous improvement by identifying areas where processes can be optimized, leading to cost savings and better products.

8. Improves Employee Morale and Productivity
Quality-oriented culture leads to higher employee engagement and morale, which increases productivity and reduces turnover.

9. Optimizes Resource Utilization
QA programs help in better resource management by reducing the need for excessive inventory and optimizing the use of raw materials.

10. Enables Data-Driven Decision Making
Accurate and timely data from QA processes allow management to make informed decisions that positively impact the bottom line.
These Brands Trust ARC To Deliver Excellence and Innovation
















What Our Clients Are Saying About Us
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help. We have never had one issue with ARC’s services or support. They really know their product line. It is refreshing to deal with such an honest and flexible company. I highly recommend them to any call center looking to improve their overall operations and customer service levels.
Jeff Wu Houston Methodist Hospital
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen BinderClient Access – AllHealth Network
I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place. Cheryl and her Team have excellent follow-through on requests, changes or details you may want to discuss with your project. We utilize her Team for our secret shops on our sales agents. It does not matter where we are located in the United States, her Team is able to monitor our calls during the time zone we need, 24/7.
Tracey NesselroteCruise America
So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption!
Coleen A. EllisThe Pet Loss Center
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatim with my leadership because they all make sense.
Ted EkkarsPolaris
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Let's talk about your company's goals and needs!
Cheryl Thibault,
Founder of ARC