It’s essential that agents in government contact centers perform at the highest standard possible to help address the needs of their constituents. ARC offers a holistic approach to customer experience through Omnichannel Quality Monitoring, customized training for agents, leadership training, and high-end tools like Speech Analytics and robust reporting dashboards. This combination of quality management best practices ensures alignment, compliance, and confidence throughout your contact center team.
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We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
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Why Use a QA Consulting Company?
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Cheryl Thibault,
Founder of ARC