Coaching agents as part of a quality improvement initiative bolster booking
rates, drives sales, and retains customers. ARC builds a customized Coaching
program to hone in on industry knowledge, how to deliver information, and how
to handle consumer challenges.
Having an eye on every avenue of customer contact is invaluable to a business in the hospitality industry, which prides itself on meeting customers where they are. Making sure your live chat, text, and email communications all meet your standards of quality and excellence will improve results and boost revenues.
These Brands Trust ARC To Deliver Excellence and Innovation
How We Can Help
We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.
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Cheryl Thibault,
Founder of ARC