Making sure your agents can adress high volumes of customer issues quickly and effectively is what puts your business ahead of the curve. Through Quality Monitoring and Reporting, ARC will gather performance insights and use this valuable, actionable data to coach agents in handling high-volume traffic during significant weather events, outages, and other major crises. Equipping your agents with the tools they need to be proactive and confident will mitigate customer churn and yield higher customer satisfaction rates.
These Brands Trust ARC To Deliver Excellence and Innovation
How We Can Help
We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
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Cheryl Thibault,
Founder of ARC