Case Studies

We have several compelling case studies for you to review. Download our Featured Case Study to learn how ARC has helped clients experience phenomenal growth, as well as other key insights such as:
  • How we increased our client’s revenue by 31.6% in just 9 months.
  • How Quality Monitoring reinforces the active customer relationship.
  • How monitoring customer calls leads to employee engagement.
  • How our 3-Phase approach allowed for best-in-class habits to be tailored to the individual team member.
Download Featured Case Study

Improving CX

How we measured empathy in the B2B/B2C Veterinary Industry.

Contact Center Quality

Measuring QOS service at a high-volume call center.

Omnichannel Monitoring Approach

98 – 100% Call Effectiveness Scores

Healthcare Industry

Measuring the Quality of Service Can Improve Overall Operations and Customer Service Levels.

Doing it Right

Coaching Increases Revenue and Improves Employee Engagement

Book a Meeting

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC