Editing Services

Don’t have enough editors to handle new business? Partner with ARC to ensure that your reporting is perfect and experience the best editors in the industry.
Excellence is our top value and priority. By immersing ourselves in your company culture and process, we guarantee a seamless final product.

The Challenge

Most outsourced editing companies think in black and white, struggling to interpret the gray areas in scoring.  Incorporating tone and considering the human element of the bigger picture is equally as important as scoring based on the immediate words used.

How we solve the problem

With over 25 years of experience, ARC understands both industry and organizational needs.  Coupled with our personalized, seek-to-understand approach with dedicated project teams, our impeccable standards to execute YOUR standards, simply can’t be beaten.  Our goal is not only 100% accuracy but also to provide an opportunity for actionable change at every level. 

ARC Editors understand that each business has unique needs and understand that not everything is in black and white.  We partner with you to develop scoring guidelines so that you will have the utmost confidence in report validity.

What Our Clients Are Saying About Us

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help. We have never had one issue with ARC’s services or support. They really know their product line. It is refreshing to deal with such an honest and flexible company. I highly recommend them to any call center looking to improve their overall operations and customer service levels.
Jeff Wu Houston Methodist Hospital
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder Client Access – AllHealth Network
I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place. Cheryl and her Team have excellent follow-through on requests, changes or details you may want to discuss with your project. We utilize her Team for our secret shops on our sales agents. It does not matter where we are located in the United States, her Team is able to monitor our calls during the time zone we need, 24/7.
Tracey Nesselrote Cruise America
So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption!
Coleen A. Ellis The Pet Loss Center
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatim with my leadership because they all make sense.
Ted Ekkars Polaris

Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
How to Effectively Evaluate Your Competition
How to Effectively Evaluate Your Competition

Staying ahead of the curve is essential for business success, and knowing how to effectively evaluate your competition gives you [...]

How to Improve Employee Engagement
How to Improve Employee Engagement

Motivated and engaged agents are essential to delivering exceptional customer service and experiences, so knowing how to improve employee engagement [...]

what is call monitoring
What is Call Monitoring?

Since effective communication plays a pivotal role in maintaining customer satisfaction and achieving organizational success, have you considered what call [...]

How is AI Impacting the Customer Service Industry
How is AI Impacting the Customer Service Industry?

Artificial Intelligence is getting a lot of attention, but just how is AI impacting the customer service industry? How can [...]

Want more confidence in your shopper reports?
Editing and proofreading reports is our core to our business.

Don’t have time to train? There is minimal training time as our experienced editors use software platforms like iSS, SASSIE, and Shopmetrics, as well as custom client programs.

Connect with our team about quality solutions for all your editing needs.

Book a Meeting

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC