Keeping a pulse on your competitors is an essential practice of any successful business. In today’s increasingly competitive consumer arena, reliable competitive data is essential in order to excel in your marketplace. For both you and your competition, customer contact center agents are your business frontline relationships—the face your business presents to your existing and potential customers.
ARC’s Competitor Benchmarking Programs are specifically designed to compare your company with your competition objectively.
We’ll work with you to identify key competitors and define common elements of customer service and quality, break down areas you’d like to compare, and contact both you and your competition on a regularly scheduled basis–much like our Telephone Mystery Shopping Program. Each contact is rated on a common scoring format, one that will impartially measure the service provided by both you and your competitors.
Every in-depth analysis includes a summary and assessment form that evaluates each individual interaction. A well-planned analysis of other players in your field has the power to set your business ahead of your closest competitors and make your contact center team the best in your industry. See how you stack up against your competition.
Use Competitive Benchmarking to drive organic growth for your business
Measure your customers’ satisfaction across the board—product, services, and interactions.
Identify trends in customer behaviors and needs.
Gain insights that impact product development, sales strategies, and more.
eBook: 4 Ways to Transform & Optimize Your Contact Center
Here’s what you’ll learn:
How Speech Analytics are changing CX
How to gain valuable insights that put you years ahead of your competitors
The keys to creating a thriving culture
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder Director, Client Access - AllHealth Network
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
Ted Ekkars Polaris
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.
Tom Southerland Neff Rental
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help.
Jeff Wu Houston Methodist Hospital
Book an appointment with us to discuss your goals and needs.