Managed Speech Analytics

Elevate your quality monitoring program with Speech Analytics

In a space where 86% of customers would pay for a better customer experience, monitoring the quality of the services you provide is paramount. With an investment in a combined approach of AI and human intuition, you can connect what you garner from your customer experience department and apply it to other areas of your business. Only using speech analytics as a measurement of performance is self-limiting—quality monitoring data provides with a deeper set of analytics to gather meaningful insights that impact your business far beyond just the customer experience departments.
  • View real-time, actionable contact metrics in a reporting dashboard.
  • Review automatically generated transcripts and summaries for trends.
  • Evaluate service performance to identify agent coaching and development opportunities.

Book a Meeting

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC Quality Solutions

eBook: 4 Ways to Transform &
Optimize Your Contact Center

Here’s what you’ll learn:

  • How Speech Analytics are changing CX
  • How to gain valuable insights that put you years ahead of your competitors
  • The keys to creating a thriving culture
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eBook: 4 Ways to Transform & Optimize Your Contact Center
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder Director, Client Access - AllHealth Network
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
Ted Ekkars Polaris
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.
Tom Southerland Neff Rental
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help.
Jeff Wu Houston Methodist Hospital

Book an appointment with us to
discuss your goals and needs.