Elevate your quality monitoring program with Speech Analytics
In a space where 86% of customers would pay for a better customer experience, monitoring the quality of the services you provide is paramount. With an investment in a combined approach of AI and human intuition, you can connect what you garner from your customer experience department and apply it to other areas of your business. Only using speech analytics as a measurement of performance is self-limiting—quality monitoring data provides with a deeper set of analytics to gather meaningful insights that impact your business far beyond just the customer experience departments.
- View real-time, actionable contact metrics in a reporting dashboard.
- Review automatically generated transcripts and summaries for trends.
- Evaluate service performance to identify agent coaching and development opportunities.
eBook: 4 Ways to Transform &
Optimize Your Contact Center
Here’s what you’ll learn:
- How Speech Analytics are changing CX
- How to gain valuable insights that put you years ahead of your competitors
- The keys to creating a thriving culture
![ARC Lead Magnet Cover eBook: 4 Ways to Transform & Optimize Your Contact Center](https://arcqs.com/wp-content/uploads/2022/07/ARC-Lead-Magnet-Cover.jpg)