We Care About Data
But, we care more about helping companies build a culture of customer service.
Implementing Quality Monitoring as a Key Strategic Initiative
Every interaction matters to you, which means every interaction matters to us. That’s why each one is observed and evaluated. We generate an assessment to break down several key aspects of the individual customer contact center experience. The information we gather will reflect the specific needs of your business and can be updated as often and as quickly as necessary to respond to concerns or customer information needs that arise.
Upgrading Your Quality Program with Coaching
Ongoing or as-needed, on-site training can help unlock the hidden potential of your representatives. ARC’s training sessions include basic telephone skills and etiquette, role-playing scenarios, positive reinforcement, problem-solving skills, effective listening techniques, and effective questioning skills. Our programs can be fully customized to cater to the individual agent or an entire team.
Reduce contact agent turnover through Quality Monitoring and Coaching
In a space where 86% of customers would pay for a better customer experience, monitoring the quality of the services you provide is paramount.
- Gain insight into and invest in your Employee Experience–they are your customers, too.
- Engage, empower, and inspire employees to embrace change and continuous improvement.
- Build a culture of customer service across your organization.
eBook: 4 Ways to Transform &
Optimize Your Contact Center
Here’s what you’ll learn:
- How Speech Analytics are changing CX.
- How to gain valuable insights that put you years ahead of your competitors.
- The keys to creating a thriving culture.
- How to improve customer experience and reduce lost revenue with omnichannel strategies.
These Brands Trust ARC To Deliver Excellence and Innovation
These Brands Trust ARC To Deliver Excellence and Innovation
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.