True or false – can call coaching actually improve your bottom line? True. Of course, it’s wise to look at […]
Currently browsing: Coaching
How Much Does Call Coaching Cost?
Like professional athletes, even the best contact center agents can take their performance to the next level with coaching, but […]
What Are You Missing from Your Call Monitoring?
Customer experience is of great importance in today’s fiercely competitive market, but how are you managing everything that goes into […]
How to Improve Customer Service in Your Bank’s Contact Center
When you know how to improve customer service in your bank’s contact center, or really any organization with multiple branch […]
Thanks to AI, Now You Can Automate Quality Assurance
QA for your contact center can be time-consuming if you manually monitor calls. However, thanks to AI, now you can […]
Dramatically Improve Your Contact Center in Just 90 Days
Every moment counts in the fast-paced world of contact centers, so what if you could dramatically improve your contact center […]
4 Great Coaching Options You Can Use to Grow Your Contact Center
Coaching is rarely a one-size-fits-all undertaking, and it can be hard to know where to start or even what is […]
What Does a Call-Center and Contact-Handling Training Company Do?
Call center training is essential, but what does a call center training company do that you can’t do yourself? If [...]
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What is a Train-the-Trainer Program?
The Train-the-Trainer model is an approach that offers a multitude of advantages beyond the straightforward enhancement of employees’ job capabilities. [...]
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Contact Center Quality Monitoring Strategies for 2023
Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.