Pattern matching has been part of artificial intelligence (AI) algorithms for quite some time, but what is pattern matching specifically […]
Contact centers are increasingly looking to incorporate AI into their Quality Assurance programs, but what is logical reasoning in AI […]
Artificial Intelligence (AI) is transforming customer service, but will AI replace contact centers, and their agents, completely? While there is […]
Artificial Intelligence is transforming the business landscape, and what contact center managers need to know about AI is that there […]
As Artificial Intelligence (AI) continues to revolutionize the way contact centers interact with customers, there are 10 ways to enhance […]
Artificial Intelligence isn’t new, and it’s rapidly evolving to say the least. Which raises the question, how will AI impact contact centers in 2024?
