In today’s competitive business world, customer service isn’t simply a goal or standard department — it’s a dynamic necessity. Contact […]
Currently browsing: Quality Monitoring
How to Get Started with Quality Assurance Coaching and Training Programs
As your business grows, maintaining consistent quality across all customer interactions can become increasingly difficult, and this makes it all […]
Is My Call Center Ready for Quality Assurance?
Quality Assurance (QA) is an essential part of running a successful call center, but how do you answer the very [...]
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5 Noteworthy Things that Put ARC CEO Cheryl Thibault in a Class By Herself
ARC wouldn’t be the premier telephone mystery shopping and quality solutions company it currently is without the vision and direction […]
3 Essential Call Center Analytics Metrics You Should Be Tracking
There are 3 essential call center analytics metrics you should be tracking in order to optimize performance and enhance customer […]
What Are You Missing from Your Call Monitoring?
Customer experience is of great importance in today’s fiercely competitive market, but how are you managing everything that goes into […]
What is Pattern Matching in AI Quality Assurance?
Pattern matching has been part of artificial intelligence (AI) algorithms for quite some time, but what is pattern matching specifically […]
How Does Analytics-enabled Quality Management (AQM) Help With CX?
Analytics-enabled Quality Management not only transforms your contact center it also improves CX (customer experience). How does AQM help with [...]
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What is AQM – Analytics-enabled Quality Management
Evolving technology is reshaping how organizations manage the quality of their contact centers, and one of the most powerful ways [...]
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How to Effectively Evaluate Your Competition
Staying ahead of the curve is essential for business success, and knowing how to effectively evaluate your competition gives you [...]
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