In the world of contact centers and customer service, the phrase “the customer is always right” is often seen as […]
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8 Ways to use VoC (Voice of the Customer) to Improve your Company’s Contact Center
When it comes to delivering an exceptional customer experience, knowing how to use VoC (Voice of the Customer) to improve [...]
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What is the Voice of the Customer?
Every business needs a customer-centric competitive edge, and uncovering what the Voice of the Customer is telling you is one [...]
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