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8 Ways to use VoC (Voice of the Customer) to Improve your Company's Contact Center. A handsome man smiles while holding his phone and looking at his computer

March 8, 2024 CX Expert Call Center, Customer Experience, VOC No comments yet

8 Ways to use VoC (Voice of the Customer) to Improve your Company’s Contact Center

When it comes to delivering an exceptional customer experience, knowing how to use VoC (Voice of the Customer) to improve [...]

What is the voice of the customer?

January 29, 2024 CX Expert Customer Experience, VOC No comments yet

What is the Voice of the Customer?

Every business needs a customer-centric competitive edge, and uncovering what the Voice of the Customer is telling you is one [...]