Sales Effectiveness Training
Whether your telesales team is centralized or operating in local branches, your agents strive to gain insights into customer needs and turn those conversations into sales. Understanding those customer interactions–the language, messaging, and customer behaviors–is critical to converting leads into revenue. Sales Effectiveness Training gives your team valuable insights they can leverage to drive results.
ARC works with your sales and marketing leadership to build a customized program that focused on increasing revenue for your business through effective customer interactions. We train your agents to hone and amplify their skills to transition from simply answering the phone and replying to basic intake questions to becoming a sales top-performer who approaches each call with the vigor and enthusiasm of solving the customer’s need and creating value. . . and closing the sale.
Amplify your team’s sales effectiveness to grow revenue
- Grow sales agent confidence and your sales pipeline. As your agents become more skilled at understanding customer interactions and behaviors, they can more effectively propose solutions that convert to upsell and cross-sell opportunities.
- Grow revenue and improve ROI. Delivering the solutions your customers need and want in fewer, more impactful interactions leads not only to quicker customer satisfaction but also improved ROI.
- Improve sales effectiveness. Through training and customer insights, your team is empowered to sell smarter, better, and faster.
eBook: 4 Ways to Transform &
Optimize Your Contact Center
Here’s what you’ll learn:
- How Speech Analytics are changing CX
- How to gain valuable insights that put you years ahead of your competitors
- The keys to creating a thriving culture
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.