Sales Effectiveness Training

Whether your telesales team is centralized or operating in local branches, your agents strive to gain insights into customer needs and turn those conversations into sales. Understanding those customer interactions–the language, messaging, and customer behaviors–is critical to converting leads into revenue. Sales Effectiveness Training gives your team valuable insights they can leverage to drive results.

ARC works with your sales and marketing leadership to build a customized program that focuses on increasing revenue for your business through effective customer interactions. We train your agents to hone and amplify their skills to transition from simply answering the phone and replying to basic intake questions to becoming a sales top-performer who approaches each call with the vigor and enthusiasm of solving the customer’s need and creating value… and closing the sale.

Contact Center

Amplify your team’s sales effectiveness to grow revenue

  • Grow sales agent confidence and your sales pipeline. As your agents become more skilled at understanding customer interactions and behaviors, they can more effectively propose solutions that convert to upsell and cross-sell opportunities.
  • Grow revenue and improve ROI. Delivering the solutions your customers need and want in fewer, more impactful interactions leads not only to quicker customer satisfaction but also improved ROI.
  • Improve sales effectiveness. Through training and customer insights, your team is empowered to sell smarter, better, and faster.

These Brands Trust ARC To Deliver Excellence and Innovation

Sales Effectiveness & Revenue

Is increasing both customer satisfaction and sales revenue a top priority for your business?

Contact centers are one of the most effective ways to drive sales and increase revenue. It’s been proven that high quality service translates into new and returning customers. By providing personalized and responsive support, contact centers create positive customer experiences that build trust and loyalty.
This not only enhances customer satisfaction but also enhances the likelihood of repeat business and referrals. In today’s competitive market, leveraging the power of a well-trained and well-managed contact center can be a game-changer for your business, ensuring consistent growth and a strong bottom line.
Case Study:

The Challenge

A major retailer is looking for a way to grow their customer base organically, retain loyal clients, and encourage patrons to spend more online and at their store. They need to train their agents on how to identify customer needs in every interaction and convert each touch point with a customer into an upsell opportunity subtly and smoothly.

How we solve the problem

By combining Speech Analytics with ARC’s Quality Monitoring program, the retailer is able to identify customer needs and trends, gain real-time contact metrics, and coach their agents to increase upselling opportunities. The result is direct improvement on agent performance, compliance, productivity, and call-handling strategies that yield incremental revenue for the retailer.

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Cheryl Thibault,
Founder of ARC

eBook: 4 Ways to Transform &
Optimize Your Contact Center

Here’s what you’ll learn:

  • How Speech Analytics are changing CX.
  • How to gain valuable insights that put you years ahead of your competitors.
  • The keys to creating a thriving culture.
  • How to improve customer experience and reduce lost revenue with omnichannel strategies.
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