Whether your telesales team is centralized or operating in local branches, your agents strive to gain insights into customer needs and turn those conversations into sales. Understanding those customer interactions–the language, messaging, and customer behaviors–is critical to converting leads into revenue. Sales Effectiveness Training gives your team valuable insights they can leverage to drive results.
ARC works with your sales and marketing leadership to build a customized program that focused on increasing revenue for your business through effective customer interactions. We train your agents to hone and amplify their skills to transition from simply answering the phone and replying to basic intake questions to becoming a sales top-performer who approaches each call with the vigor and enthusiasm of solving the customer’s need and creating value. . . and closing the sale.
- Grow sales agent confidence and your sales pipeline. As your agents become more skilled at understanding customer interactions and behaviors, they can more effectively propose solutions that convert to upsell and cross-sell opportunities.
- Grow revenue and improve ROI. Delivering the solutions your customers need and want in fewer, more impactful interactions leads not only to quicker customer satisfaction but also improved ROI.
- Improve sales effectiveness. Through training and customer insights, your team is empowered to sell smarter, better, and faster.