We Serve the Automotive Industry

The automotive industry is face-paced and demanding. Keeping up with customers’ needs requires a contact center that can keep up with that pace and deliver exceptional service. Missed calls, long hold times, high volume communications, and lack of domain knowledge make acquiring and retaining customers difficult.

With the help of ARC’s customized Quality Monitoring and Coaching programs, contact center agents can feel confident going into any customer situation thrown at them. Combining Speech Analytics into the solution can identify keywords to help automate easy-to-fix problems, freeing up your agents to handle the more elevated challenges.

While agents in the automotive industry handle some of the most challenging customer interactions, a complete Quality Management solution empowers your agents with the tools they need to manage any customer situation successfully.

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

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Customer Experience Research

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Telephone
Mystery
Shopping

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Omni-Channel Quality
Monitoring

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In-Depth Competitive Benchmarking

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Managed Speech Analytics

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Contact Center Analytics Tools

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Third-Party Contact Center Monitoring

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Call
Coaching

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Onsite & Virtual Training

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Sales Effectiveness Training

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DISC Assessments & Training

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Quality Manager Leadership Training

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Train-the-Trainer
Programs

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Corporate Culture Development

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Phone, Email, and Chat Etiquette

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Employee Retention

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Competitor Analysis

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Reports & Dashboards

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Customer & Employee Satisfaction Surveys

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Remote Call, Chat, and Email Analysis & Reporting

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Call Center Performance Evaluations

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Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
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How to Launch a Customer Experience Program

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

Secrets Behind Successful CX Programs - contact center woman with headset smiling
Secrets Behind Successful CX Programs

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

How Much Does Mystery Shopping Cost - person shopping on laptop and phone
How Much Does Mystery Shopping Cost?

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

How Much Does Call Monitoring Cost? Woman monitoring row of agents making calls
How Much Does Call Monitoring Cost?

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

Want to see how we can help your
automotive company?

Book a Meeting

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC Quality Solutions