We Serve the Banking, Finance & Insurance Industry
When you’re handling clients’ finances, they expect a higher standard of customer service. Making sure your business is easy to reach, provides clear solutions, demonstrates PCI compliance, and has top-quality agents serving your customers is paramount to customer retention and longevity.
Utilizing ARC’s Quality Monitoring programs, you can ensure that every channel your customers use to communicate with your agents meets your standards and represents your brand accurately. In the banking and finance industry, customer care often distinguishes companies as the best, so it’s crucial that no matter what the form of communication is–text, call, email, or chat–your customers feel taken care of.
In any size business, quality monitoring of contact center agents and branch representatives make a difference. With the help of ARC’s Omnichannel Quality Monitoring program, you can identify areas of your contact center or local branch that need improvement, and ARC will work with your team to develop a training program catered to your specific needs.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
July 25, 2024
Customer experience is of great importance in today’s fiercely competitive market, but how are you managing everything that goes into […]
July 16, 2024
ARC CEO Cheryl Thibault attended and spoke at ShopperFest 2024 in June, exemplifying ARC's dedication to empowering the mystery shopping [...]
July 11, 2024
In the world of contact centers and customer service, the phrase “the customer is always right” is often seen as […]
June 27, 2024
When you know how to improve customer service in your bank’s contact center, or really any organization with multiple branch […]