We Serve the Consumer Goods & Retail Industry
In an industry like retail and consumer goods–where happy customers can make or break your bottom line–having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.
Utilizing ARC’s professional Telephone Mystery Shopper and Quality Monitoring programs, you’ll get an objective, accurate view of the service your customers receive when they contact your business. The program can be built to your business’s specific needs, focusing on things like sales, returns process, billing inquiries, missing shipments, and other common customer-facing challenges.
ARC will help identify any number of key customer service areas to address, including call etiquette, problem-solving, and listening skills. From there, you can focus your training and coaching where your agents need it most.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
April 11, 2024
Contact centers are increasingly looking to incorporate AI into their Quality Assurance programs, but what is logical reasoning in AI […]
April 4, 2024
Artificial Intelligence (AI) is transforming customer service, but will AI replace contact centers, and their agents, completely? While there is […]
March 28, 2024
If you’re like most contact center leaders who strive always to do even better, then you need to know how […]
March 21, 2024
With advances in artificial intelligence, many contact center leaders are analyzing the differences between logical reasoning vs. pattern matching. Beginning […]