In an industry like retail and consumer goods–where happy customers can make or break your bottom line–having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.
Utilizing ARC’s professional Telephone Mystery Shopper and Quality Monitoring programs, you’ll get an objective, accurate view of the service your customers receive when they contact your business. The program can be built to your business’s specific needs, focusing on things like sales, returns process, billing inquiries, missing shipments, and other common customer-facing challenges.
ARC will help identify any number of key customer service areas to address, including call etiquette, problem-solving, and listening skills. From there, you can focus your training and coaching where your agents need it most.
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