We Serve the Consumer Goods & Retail Industry
In an industry like retail and consumer goods–where happy customers can make or break your bottom line–having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.
Utilizing ARC’s professional Telephone Mystery Shopper and Quality Monitoring programs, you’ll get an objective, accurate view of the service your customers receive when they contact your business. The program can be built to your business’s specific needs, focusing on things like sales, returns process, billing inquiries, missing shipments, and other common customer-facing challenges.
ARC will help identify any number of key customer service areas to address, including call etiquette, problem-solving, and listening skills. From there, you can focus your training and coaching where your agents need it most.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
November 8, 2023
In recognition of their exceptional industry leadership, ARC has been named an MSPA Americas 2024 Elite Member. MSPA Americas, the [...]
October 26, 2023
Call center training is essential, but what does a call center training company do that you can’t do yourself? If [...]
October 15, 2023
Analytics-enabled Quality Management not only transforms your contact center it also improves CX (customer experience). How does AQM help with [...]
October 11, 2023
Evolving technology is reshaping how organizations manage the quality of their contact centers, and one of the most powerful ways [...]