We Serve the Consumer Goods & Retail Industry

In an industry like retail and consumer goods–where happy customers can make or break your bottom line–having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.

Utilizing ARC’s professional Telephone Mystery Shopper and Quality Monitoring programs, you’ll get an objective, accurate view of the service your customers receive when they contact your business. The program can be built to your business’s specific needs, focusing on things like sales, returns process, billing inquiries, missing shipments, and other common customer-facing challenges.

ARC will help identify any number of key customer service areas to address, including call etiquette, problem-solving, and listening skills. From there, you can focus your training and coaching where your agents need it most.

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

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Customer Experience Research

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Telephone
Mystery
Shopping

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Omni-Channel Quality
Monitoring

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In-Depth Competitive Benchmarking

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Managed Speech Analytics

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Contact Center Analytics Tools

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Third-Party Contact Center Monitoring

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Call
Coaching

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Onsite & Virtual Training

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Sales Effectiveness Training

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DISC Assessments & Training

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Quality Manager Leadership Training

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Train-the-Trainer
Programs

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Corporate Culture Development

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Phone, Email, and Chat Etiquette

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Employee Retention

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Competitor Analysis

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Reports & Dashboards

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Customer & Employee Satisfaction Surveys

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Remote Call, Chat, and Email Analysis & Reporting

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Call Center Performance Evaluations

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Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
group of business professionals working together on How to Launch a Customer Experience Program
How to Launch a Customer Experience Program

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

Secrets Behind Successful CX Programs - contact center woman with headset smiling
Secrets Behind Successful CX Programs

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

How Much Does Mystery Shopping Cost - person shopping on laptop and phone
How Much Does Mystery Shopping Cost?

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

How Much Does Call Monitoring Cost? Woman monitoring row of agents making calls
How Much Does Call Monitoring Cost?

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

Want to see how we can
help your retail company?

Book a Meeting

Book an appointment now to discuss your goals and needs.

Cheryl Thibault,
Founder of ARC Quality Solutions