We Serve the Consumer Goods & Retail Industry

In an industry like retail and consumer goods–where happy customers can make or break your bottom line–having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.

Utilizing ARC’s professional Telephone Mystery Shopper and Quality Monitoring programs, you’ll get an objective, accurate view of the service your customers receive when they contact your business. The program can be built to your business’s specific needs, focusing on things like sales, returns process, billing inquiries, missing shipments, and other common customer-facing challenges.

ARC will help identify any number of key customer service areas to address, including call etiquette, problem-solving, and listening skills. From there, you can focus your training and coaching where your agents need it most.

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

Learn More

Customer Experience Research

Learn More

Telephone
Mystery
Shopping

Learn More

Omni-Channel Quality
Monitoring

Learn More

In-Depth Competitive Benchmarking

Learn More

Human Verified AI Quality Assurance

Learn More

Contact Center Analytics Tools

Learn More

Third-Party Contact Center Monitoring

View Service

Call
Coaching

Learn More

Onsite & Virtual Training

Learn More

Sales Effectiveness Training

Learn More

DISC Assessments & Training

Learn More

Quality Manager Leadership Training

Learn More

Train-the-Trainer
Programs

Learn More

Corporate Culture Development

Learn More

Phone, Email, and Chat Etiquette

View Service

Employee Retention

Learn More

Competitor Analysis

Learn More

Reports & Dashboards

Learn More

Customer & Employee Satisfaction Surveys

Learn More

Remote Call, Chat, and Email Analysis & Reporting

Learn More

Call Center Performance Evaluations

Learn More

Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
What is Pattern Matching in AI Quality Assurance? A smiling woman wears an operator headset.
What is Pattern Matching in AI Quality Assurance?

Pattern matching has been part of artificial intelligence (AI) algorithms for quite some time, but what is pattern matching specifically […]

What is Logical Reasoning in AI Quality Assurance? A young woman and two young men work at computers and talk on headsets.
What is Logical Reasoning in AI Quality Assurance?

Contact centers are increasingly looking to incorporate AI into their Quality Assurance programs, but what is logical reasoning in AI […]

Will AI Replace Contact Centers? Close-up of female hands with a headset over a laptop. Unrecognizable woman working in a support service took off her headphones.
Will AI Replace Contact Centers?

Artificial Intelligence (AI) is transforming customer service, but will AI replace contact centers, and their agents, completely? While there is […]

How To Improve Your Contact Center Performance Using Analytics. An elegant businesswoman looks at a tablet with colorful graphs and charts.
How To Improve Your Contact Center Performance Using Analytics

If you’re like most contact center leaders who strive always to do even better, then you need to know how […]

Want to see how we can
help your retail company?

Book a Meeting

Book an appointment now to discuss your goals and needs.

Cheryl Thibault,
Founder of ARC