We Serve the Consumer Goods & Retail Industry
In an industry like retail and consumer goods — where happy customers can make or break your bottom line — having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.
Utilizing ARC’s professional Telephone Mystery Shopper and Quality Monitoring programs, you’ll get an objective, accurate view of the service your customers receive when they contact your business. The program can be built to your business’s specific needs, focusing on things like sales, returns process, billing inquiries, missing shipments, and other common customer-facing challenges.
ARC will help identify any number of key customer service areas to address, including call etiquette, problem-solving, and listening skills. From there, you can focus your training and coaching where your agents need it most.
These Brands Trust ARC To Deliver Excellence and Innovation
These Brands Trust ARC To Deliver Excellence and Innovation
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
March 28, 2025
Customer Connect Expo 2025: THE LEADING EVENT FOR CUSTOMER CONTACT INNOVATION ARC is in official collaboration with The Customer Connect […]
March 27, 2025
Introduction Customer expectations for efficient and exceptional service have never been higher for businesses. For contact center managers and customer […]
March 20, 2025
Achieving excellence in quality assurance (QA) is no small feat in today’s competitive business environment. For quality assurance managers, business […]
February 27, 2025
For many businesses, telephone mystery shopping is a trusted tool to gauge and improve customer experiences. But as customer expectations […]