Customer Intelligence

ARC Customer Experience > Customer Intelligence

Every business wants to get ahead of the curve when it comes to fulfilling their customer’s needs. But, sometimes it can be difficult to identify exactly what customers need.

The Challenge

A major non-profit organization wants to know what interests drive their donors’ passions, the best ways to communicate with them, and other important information.The non-profit needs this information in order to cultivate the relationship further with their donor base and grow their funding organically.

How we solve the problem

Using our Customer Satisfaction program, ARC works with the non-profit organization to launch a customized survey online to donors to gather insights into their motivations, behaviors, and intentions. The resulting analysis provides valuable, actionable data that the organization can use to plan a targeted fundraising campaign addressing specific donor insights.

What Our Clients Are Saying About Us

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help. We have never had one issue with ARC’s services or support. They really know their product line. It is refreshing to deal with such an honest and flexible company. I highly recommend them to any call center looking to improve their overall operations and customer service levels.

Jeff Wu Houston Methodist Hospital

ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.

Sheena M Ammen Binder Client Access – AllHealth Network

I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place. Cheryl and her Team have excellent follow-through on requests, changes or details you may want to discuss with your project. We utilize her Team for our secret shops on our sales agents. It does not matter where we are located in the United States, her Team is able to monitor our calls during the time zone we need, 24/7.

Tracey Nesselrote Cruise America

So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption!

Coleen A. Ellis The Pet Loss Center

I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatim with my leadership because they all make sense.

Ted Ekkars Polaris

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