We Serve Government Entities
Government agencies often use contact centers as the primary means of contact for individuals and organizations. Sometimes, the expectation for the customer experience can be low due to high call volumes, access, availability, or expertise. The contact center is the face of the agency, representing its values and priorities focused on its constituents.
It’s essential that agents in government contact centers perform at the highest standard possible to help address the needs of their constituents. ARC offers a holistic approach to customer experience through Omnichannel Quality Monitoring, customized training for agents, leadership training, and high-end tools like Speech Analytics and robust reporting dashboards. This combination of quality management best practices ensures alignment, compliance, and confidence throughout your contact center team.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
November 8, 2023
In recognition of their exceptional industry leadership, ARC has been named an MSPA Americas 2024 Elite Member. MSPA Americas, the [...]
October 26, 2023
Call center training is essential, but what does a call center training company do that you can’t do yourself? If [...]
October 15, 2023
Analytics-enabled Quality Management not only transforms your contact center it also improves CX (customer experience). How does AQM help with [...]
October 11, 2023
Evolving technology is reshaping how organizations manage the quality of their contact centers, and one of the most powerful ways [...]