We Serve the Manufacturing Industry

ARC Customer Experience > Manufacturing

Manufacturing is the combination of equipment, processes, people, and facilities working in harmony to deliver a product to the consumer. Communicating timely and accurate information – such as order status, product updates or shipping — is essential to retaining a client base.

Leveraging ARC’s Omnichannel Quality Monitoring can give you the peace of mind that your customer’s orders and needs are being handled with care, no matter how they contact your business. Obtain a detailed look into your contact center’s courtesy and professionalism, voice clarity and tone, grammar, punctuation, and problem-solving skills. Objectively evaluate how successfully your contact center agents convey your company’s care and commitment to the customer. Ensure your customers are treated the way you’d want them to be. By monitoring the quality of the customer experience your employees provide, you make them stewards of your brand and agents of customer loyalty.

These Brands Trust ARC To Deliver Excellence and Innovation

These Brands Trust ARC To Deliver Excellence and Innovation

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

Customer Experience Research

Telephone
Mystery
Shopping

Omni-Channel Quality
Monitoring

In-Depth Competitive Benchmarking

Human Verified AI Quality Assurance

Contact Center Analytics Tools

Third-Party Contact Center Monitoring

Call
Coaching

Onsite & Virtual Training

Sales Effectiveness Training

DISC Assessments & Training

Quality Manager Leadership Training

Train-the-Trainer
Programs

Corporate Culture Development

Phone, Email, and Chat Etiquette

Employee Retention

Competitor Analysis

Reports & Dashboards

Customer & Employee Satisfaction Surveys

Remote Call, Chat, and Email Analysis & Reporting

Call Center Performance Evaluations

What Our Clients Are Saying About Us

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help. We have never had one issue with ARC’s services or support. They really know their product line. It is refreshing to deal with such an honest and flexible company. I highly recommend them to any call center looking to improve their overall operations and customer service levels.

Jeff Wu Houston Methodist Hospital

ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.

Sheena M Ammen Binder Client Access – AllHealth Network

I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place. Cheryl and her Team have excellent follow-through on requests, changes or details you may want to discuss with your project. We utilize her Team for our secret shops on our sales agents. It does not matter where we are located in the United States, her Team is able to monitor our calls during the time zone we need, 24/7.

Tracey Nesselrote Cruise America

So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption!

Coleen A. Ellis The Pet Loss Center

I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatim with my leadership because they all make sense.

Ted Ekkars Polaris

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Want to see how we can
help your manufacturing company?

Book a Meeting

Book an appointment now to discuss your goals and needs.

Cheryl Thibault,
Founder of ARC