We Serve the Rental Equipment Industry
The equipment rental industry is one that is built on providing quality service. That quality service is what retains customers and brings in new ones. Customers expect a smooth, easy interaction, and it falls on the business’s contact center- or local branch locations -to execute a predictable, consistent, and excellent customer experience.
ARC has a proven track record of supporting robust, emotionally intelligent, and technically proficient sales teams in the equipment rental industry. We understand the key points of the sales process, booking convenience, and access to accurate, relevant information.
Equipping your centralized contact center or local branch rental centers with Quality Monitoring and a one-on-one Coaching program, catered to each individual’s needs, will elevate each interaction and set the standard for delivering excellence and driving rental sales effectiveness.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
November 8, 2023
In recognition of their exceptional industry leadership, ARC has been named an MSPA Americas 2024 Elite Member. MSPA Americas, the [...]
October 26, 2023
Call center training is essential, but what does a call center training company do that you can’t do yourself? If [...]
October 15, 2023
Analytics-enabled Quality Management not only transforms your contact center it also improves CX (customer experience). How does AQM help with [...]
October 11, 2023
Evolving technology is reshaping how organizations manage the quality of their contact centers, and one of the most powerful ways [...]
Want to see how we can
help your rental company?
Book a Meeting
Book an appointment now to discuss your goals and needs.
Cheryl Thibault,
Founder of ARC