We Serve the Rental Equipment Industry
The equipment rental industry is one that is built on providing quality service. That quality service is what retains customers and brings in new ones. Customers expect a smooth, easy interaction, and it falls on the business’s contact center- or local branch locations -to execute a predictable, consistent, and excellent customer experience.
ARC has a proven track record of supporting robust, emotionally intelligent, and technically proficient sales teams in the equipment rental industry. We understand the key points of the sales process, booking convenience, and access to accurate, relevant information.
Equipping your centralized contact center or local branch rental centers with Quality Monitoring and a one-on-one Coaching program, catered to each individual’s needs, will elevate each interaction and set the standard for delivering excellence and driving rental sales effectiveness.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
July 25, 2024
Customer experience is of great importance in today’s fiercely competitive market, but how are you managing everything that goes into […]
July 16, 2024
ARC CEO Cheryl Thibault attended and spoke at ShopperFest 2024 in June, exemplifying ARC's dedication to empowering the mystery shopping [...]
July 11, 2024
In the world of contact centers and customer service, the phrase “the customer is always right” is often seen as […]
June 27, 2024
When you know how to improve customer service in your bank’s contact center, or really any organization with multiple branch […]
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Cheryl Thibault,
Founder of ARC