We Serve the Rental Equipment Industry

The equipment rental industry is one that is built on providing quality service. That quality service is what retains customers and brings in new ones. Customers expect a smooth, easy interaction, and it falls on the business’s contact center- or local branch locations -to execute a predictable, consistent, and excellent customer experience.

ARC has a proven track record of supporting robust, emotionally intelligent, and technically proficient sales teams in the equipment rental industry. We understand the key points of the sales process, booking convenience, and access to accurate, relevant information.

Equipping your centralized contact center or local branch rental centers with Quality Monitoring and a one-on-one Coaching program, catered to each individual’s needs, will elevate each interaction and set the standard for delivering excellence and driving rental sales effectiveness. 

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

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Customer Experience Research

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Telephone
Mystery
Shopping

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Omni-Channel Quality
Monitoring

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In-Depth Competitive Benchmarking

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Managed Speech Analytics

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Contact Center Analytics Tools

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Third-Party Contact Center Monitoring

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Call
Coaching

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Onsite & Virtual Training

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Sales Effectiveness Training

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DISC Assessments & Training

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Quality Manager Leadership Training

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Train-the-Trainer
Programs

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Corporate Culture Development

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Phone, Email, and Chat Etiquette

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Employee Retention

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Competitor Analysis

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Reports & Dashboards

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Customer & Employee Satisfaction Surveys

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Remote Call, Chat, and Email Analysis & Reporting

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Call Center Performance Evaluations

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Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
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Want to see how we can
help your rental company?

Book a Meeting

Book an appointment now to discuss your goals and needs.

Cheryl Thibault,
Founder of ARC