We Serve the Rental Equipment Industry
The equipment rental industry is one that is built on providing quality service. That quality service is what retains customers and brings in new ones. Customers expect a smooth, easy interaction, and it falls on the business’s contact center- or local branch locations -to execute a predictable, consistent, and excellent customer experience.
ARC has a proven track record of supporting robust, emotionally intelligent, and technically proficient sales teams in the equipment rental industry. We understand the key points of the sales process, booking convenience, and access to accurate, relevant information.
Equipping your centralized contact center or local branch rental centers with Quality Monitoring and a one-on-one Coaching program, catered to each individual’s needs, will elevate each interaction and set the standard for delivering excellence and driving rental sales effectiveness.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
April 18, 2024
Pattern matching has been part of artificial intelligence (AI) algorithms for quite some time, but what is pattern matching specifically […]
April 11, 2024
Contact centers are increasingly looking to incorporate AI into their Quality Assurance programs, but what is logical reasoning in AI […]
April 4, 2024
Artificial Intelligence (AI) is transforming customer service, but will AI replace contact centers, and their agents, completely? While there is […]
March 28, 2024
If you’re like most contact center leaders who strive always to do even better, then you need to know how […]
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Cheryl Thibault,
Founder of ARC