Telephone mystery shopping has long been a cornerstone of quality assurance (QA) in customer service. While the industry has seen […]
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5 Noteworthy Things that Put ARC CEO Cheryl Thibault in a Class By Herself
ARC wouldn’t be the premier telephone mystery shopping and quality solutions company it currently is without the vision and direction […]
ARC at ShopperFest 2024: Empowering the Mystery Shopping Community
ARC CEO Cheryl Thibault attended and spoke at ShopperFest 2024 in June, exemplifying ARC's dedication to empowering the mystery shopping [...]
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ARC Joins MSPA in Washington to Advocate for Independent Contractors
As part of our overall commitment to the customer experience industry, last month, ARC joined MSPA Americas in Washington to […]
ARC Named an MSPA Americas 2024 Elite Member
In recognition of their exceptional industry leadership, ARC has been named an MSPA Americas 2024 Elite Member. MSPA Americas, the [...]
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Cheryl Thibault Elected to MSPA Americas Board of Directors
Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.