We Serve the Technology & Electronics Industry

Technology evolves, and it evolves fast. The tech industry continues to grow, driven by consumers’ love of technology designed to make every aspect of their lives easier and more enjoyable. And, modern technology and electronics can be frustrating. The process of purchasing and using phones, tablets, laptops, and other electronics often leads a customer to your contact center or local retail store for assistance.

Manufacturers rely on customer feedback to identify issues in new products, identify opportunities for new features and functions, guide product marketing campaigns, gauge customer satisfaction with products, and to get ahead of consumer preferences.

ARC’s Customer Feedback Surveys employ mailed and emailed questionnaires, providing valuable, measurable data your team can apply to your operations. A Customer Satisfaction Survey administered in tandem with a Call Monitoring program or a Telephone Mystery Shopping program can yield essential data you can use to leverage your strengths and set you apart from your competitors.

How We Can Help

We offer CX Optimization, Quality Monitoring
and Call Center Coaching for clients worldwide.

Quality Program Assessment & Redesign

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Customer Experience Research

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Telephone
Mystery
Shopping

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Omni-Channel Quality
Monitoring

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In-Depth Competitive Benchmarking

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Managed Speech Analytics

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Contact Center Analytics Tools

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Third-Party Contact Center Monitoring

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Call
Coaching

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Onsite & Virtual Training

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Sales Effectiveness Training

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DISC Assessments & Training

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Quality Manager Leadership Training

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Train-the-Trainer
Programs

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Corporate Culture Development

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Phone, Email, and Chat Etiquette

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Employee Retention

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Competitor Analysis

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Reports & Dashboards

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Customer & Employee Satisfaction Surveys

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Remote Call, Chat, and Email Analysis & Reporting

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Call Center Performance Evaluations

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Latest CX Insights

Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
group of business professionals working together on How to Launch a Customer Experience Program
How to Launch a Customer Experience Program

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

Secrets Behind Successful CX Programs - contact center woman with headset smiling
Secrets Behind Successful CX Programs

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

How Much Does Mystery Shopping Cost - person shopping on laptop and phone
How Much Does Mystery Shopping Cost?

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

How Much Does Call Monitoring Cost? Woman monitoring row of agents making calls
How Much Does Call Monitoring Cost?

Progressively maintain extensive infomediaries via extensible niches. Dramatically disseminate standardized metrics after resource-leveling processes. Objectively pursue diverse catalysts for change for interoperable meta-services.

Want to see how we can
help your company?

Book a Meeting

Let's talk about your company's goals and needs!

Cheryl Thibault,
Founder of ARC Quality Solutions