We Serve the Technology & Electronics Industry
Technology evolves, and it evolves fast. The tech industry continues to grow, driven by consumers’ love of technology designed to make every aspect of their lives easier and more enjoyable. And, modern technology and electronics can be frustrating. The process of purchasing and using phones, tablets, laptops, and other electronics often leads a customer to your contact center or local retail store for assistance.
Manufacturers rely on customer feedback to identify issues in new products, identify opportunities for new features and functions, guide product marketing campaigns, gauge customer satisfaction with products, and to get ahead of consumer preferences.
ARC’s Customer Feedback Surveys employ mailed and emailed questionnaires, providing valuable, measurable data your team can apply to your operations. A Customer Satisfaction Survey administered in tandem with a Call Monitoring program or a Telephone Mystery Shopping program can yield essential data you can use to leverage your strengths and set you apart from your competitors.
Latest CX Insights
Explore our blog for insightful articles, and ideas about optimizing the Customer Experience
April 25, 2024
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