Competitor Analysis provides insights to help better understand your market, identify opportunities, and improve your own contact center efficiency, quality, and overall experience.
Keeping track of competitors has long been established as a best practice for success in business. Coupled with today’s increasingly competitive consumer arena, obtaining and analyzing reliable data on your competition remains essential for a strong competitive advantage.
Customer contact center agents are the face to your relationships with both existing and potential customers. Regular Competitor Analysis of your competitors’ contact center strengths and weaknesses allows you to make informed, strategic decisions to set your own contact center apart from the rest.
ARC’s Competitor Analysis Programs are thoughtfully crafted to deliver actionable insights, enabling you to make objective comparisons between your organization and its competitors. By leveraging this valuable data, you can proactively maintain a competitive edge in the market.
How We’ll Help
Identify your key competitors
Define common elements of customer service and quality
Break down areas you’d like to compare
Develop a customized program where we’ll contact both you and your competition on a regularly schedule basis
The Competitor Analysis you receive from ARC uses a common scoring format to impartially measure the service provided by both you and your competitors. You’ll receive a detailed summary and assessment form that evaluates each individual interaction. A well-planned Competitor Analysis of other players in your field has the power to set your business ahead and make your contact center team the best in your industry.
Measure your customers’ satisfaction across the board — product, services, and interactions.
Identify trends in customer behaviors and needs.
Gain insights that impact product development, sales strategies, and more.
eBook: 4 Ways to Transform & Optimize Your Contact Center
Here’s what you’ll learn:
How Speech Analytics are changing CX
How to gain valuable insights that put you years ahead of your competitors
The keys to creating a thriving culture
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
Sheena M Ammen Binder Director, Client Access - AllHealth Network
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
Ted Ekkars Polaris
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.
Tom Southerland Neff Rental
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help.
Jeff Wu Houston Methodist Hospital
Book an appointment with us to discuss your goals and needs.