Third-Party Call Monitoring
ARC provides third-party call monitoring to determine the quality of service you are receiving from your outsourced contact center provider. Ensure you are getting the best return on your investment…and that your customers are getting the service you expect them to have.
If it’s important to you, it’s important to ARC. That means when you invest in a contact center from an outside provider, you deserve to get the value you’re paying for.
We’ll employ a program built based on your concerns, and provide a holistic overview of what you’re paying for.
Monitor the quality of your outsourced contact center
- View your entire customer journey–from your customer’s perspective.
- Ensure reliable, quality customer service across every channel.
- Increase customer loyalty and satisfaction.
eBook: 4 Ways to Transform &
Optimize Your Contact Center
Here’s what you’ll learn:
- How Speech Analytics are changing CX
- How to gain valuable insights that put you years ahead
of your competitors - The keys to creating a thriving culture
ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around.
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with.